The Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”) is a provincial statute that aims to identify, remove and prevent barriers for people with disabilities. The Integrated Accessibility Standards Regulation (IASR) (O. Reg. 191/11) under AODA provides a detailed compliance outline for businesses/ non-profit organizations, which implement accessibility requirements in the following areas, as applicable:
- customer service
- information and communications
- employment
- design of public spaces
- transportation
The Accessibility Policy is developed to ensure that Neo-Image Candlelight Ltd/Yummi candles meets its obligations for accessibility set out in the AODA and IASR (collectively, “AODA”) and the AODA requirements as it pertains to people with disabilities in the Ontario Human Rights Code.
Statement of Organizational Commitment:
Neo-Image Candlelight Ltd/Yummi Candles is committed to ensuring equal access and participation for people with disabilities. We are committed to treating and accommodating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.
Neo-Image Candlelight Ltd/Yummi Candles is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.
Neo-Image Candlelight Ltd/Yummi Candles understands that obligations under the Accessibility for Ontarians with Disabilities Ace, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.
Neo-Image Candlelight Ltd/Yummi Candles is committed to excellence in serving and providing goods, services or facilities to all customers including people with disabilities.
Training
We are committed to training all staff and volunteers in accessible customer service, other Ontario’s accessibility standards and aspects of the Ontario Human Rights Code that relate to persons with disabilities.
In addition, we will train:
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All persons who participate in developing the organization's policies; and
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All other persons who provide goods, services or facilities on behalf of the organization.
Training of our employees and volunteers on accessibility relates to their specific roles in their department.
Training includes:
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Purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standards
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Our policies related to the Customer Service Standard
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How to interact and communicate with people with various types of disabilities
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How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
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How to use the equipment or devices available on-site or otherwise that may help with providing goods, services or facilities to people with disabilities. These include:
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Payment machines
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Company website
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What to do if a person with a disability is having difficulty in accessing our organization’s goods, services or facilities
We train every person as soon as possible after being hired and provide training in respect of any changes to the policies.
We maintain records of the training provided including the dates on which the training was provided and the number of individuals to whom it was provided.
Assistive Devices
People with disabilities may use their personal devices when accessing our goods, services or facilities.
In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our goods, services, or facilities.
We ensure that our staff are trained and familiar with various assistive devices we have on our site or that we provide that may be used by customers with disabilities while accessing our grounds, services and facilities.
Communication
We communicate with people with disabilities in ways that take into account their disability. This may include the following:
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Face to face
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Telephone
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e-Mail
We will work with the person with disabilities to determine what method of communication works for them.
Service Animals and Support Persons
We welcome people with disabilities and their service animals. Service animals are allowed on the premises that are open to the public and third parties.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premise.
Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, this organization will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time and description of alternative facilities or services if available.
The notice will be made publicly available by:
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Being posted on the website
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Being posted at said facility of disruption
Feedback Process
Neo-Image welcomes feedback on how to provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.
Feedback may be provided by:
Mail:
Neo-Image Candlelight Ltd
1331 Blundell Rd
Mississauga ON, L4Y 1M6
Canada
Attn: HR Department
Telephone:
1-800-375-8023
Our daily office hours are Monday to Friday 8:30am - 4:00pm EST
Email:
hr@neo-image.com subject “Accessibility”
Our daily office hours are Monday to Friday 8:30am - 4:00pm EST
All feedback will be directed to the General Manager and Human Resources. Customers can expect to hear back by 7 business days.
Neo-Image ensures our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication on request.
Notice of Availability of Documents
Neo-Image notifies the public that documents related to accessible customer service, are available upon request by posting a notice in the following location(s)/way(s):
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Visual on our website, under Accessibility
Neo-Image will provide these documents in an accessible format or with communication support, on request. We will consult with the person making the request to determine the solubility of the format or communication support. We will provide the accessible format in a timely manner, and at no additional cost.
Self-service Kiosks
We will incorporate accessibility features/ consider accessibility for people with disabilities when designing, procuring or acquiring self-service kiosks.
Procurement
We incorporate accessibility criteria and features when procuring or acquiring goods, services or facilities, including self-service kiosks. If it is not possible and practical to do so, we will provide an explanation upon request.
Information and communications
We have a process for receiving and responding to feedback and the process is accessible to persons with disabilities upon request.
We communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports:
- In a timely manner, taking into account person’s accessibility needs due to disability; and
- At a cost that is no more than the regular cost charged to other persons.
We will consult with the person making a request in determining the suitability of an accessible format or communication support. If the organization determines that information unconvertible, the organization shall provide the requestor with:
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An explanation as to why the information or communication are unconvertible; and
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A summary of the unconvertible information or communications.
We will notify the public about the availability of accessible formats and communications support by:
We will also meet internationally-recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario’s accessibility laws.
Employment
We notify employees, job applicants and the public that accommodations can be made during recruitment and hiring. We notify job applicants when they are individually selected to participate in an assessment or selection process that accommodations are available upon request.
We consult with the applicants and provide or arrange for suitable accommodation.
We notify successful applicants of policies for accommodating employees with disabilities when making offers of employment.
We notify staff that supports are available for those with disabilities as soon as practicable after they begin their employment.
We provide updated information to employees whenever there is a change to existing policies on the provision of job accommodation that take into account an employee’s accessibility needs due to a disability.
We will consult with employees when arranging for the provision of suitable accommodation in a manner that takes into account the accessibility needs due to disability.
We will consult with the person making the request in determining the suitability of an accessible format or communication supports specifically for:
1. a) information that is needed in order to perform the employee’s job; and
- b) information that is generally available to employees in the workplace
Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency. With the employee’s consent, we will provide workplace emergency information to a designated person who is providing assistance to that employee during an emergency.
We will provide the information as soon as practicable after we become aware of the need for accommodation due to the employee’s disability.
We will review the individualized workplace emergency response information:
1. a) when the employee moves to a different location in the organization;
- b) when the employee’s overall accommodations needs or plans are reviewed; and
- c) when the employer reviews its general emergency response policies.
We have a written process to develop individual accommodation plans for employees.
We have a written process for employees who have been absent from work due to a disability and require disability-related accommodations in order to return to work.
Our performance management, career development and redeployment processes take into account the accessibility needs of all employees.
Design of Public Spaces:
We will meet accessibility laws when building or making changes to public spaces. Our public spaces include:
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Recreational trail/ beach access routes
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Outdoor public eating areas like rest stops or picnic areas
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Outdoor play spaces, like playgrounds in provincial parks or local communities
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Accessible off-street parking
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Accessible On-street parking
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Service-related elements like service counters, fixed queuing lines and waiting areas
We put procedures in place to prevent service disruptions to the accessible parts of our public spaces.
Change to existing policies:
Any policies of this organization that do not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.
This document is publicly available. Accessible formats are available upon request.
4. Multi Year Plan
Multi Year Accessibility Plan
Dec 28th, 2023
Statement of Commitment
Neo-Image Candlelight Ltd/Yummi Candles is committed to ensuring equal access and participation for people with disabilities. We are committed to treating and accommodating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.
Neo-Image Candlelight Ltd/Yummi Candles is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.
Neo-Image Candlelight Ltd/Yummi Candles understands that obligations under the Accessibility for Ontarians with Disabilities Ace, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.
Neo-Image Candlelight Ltd/Yummi Candles is committed to excellence in serving and providing goods, services or facilities to all customers including people with disabilities.
Our accessible customer service policies are consistent with the principles of independence, dignity and integration and equality of opportunity for people with disabilities.
Introduction:
Neo-Image Candlelight Ltd/Yummi Candles strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility.
Neo-Image Candlelight Ltd/Yummi Candles is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act, 2005. This accessibility plan outlines the steps we are taking to meet those requirements and to improve opportunities for people with disabilities.
Our plan shows how we will play our role in making Ontario an accessible province for all Ontarians. The plan is reviewed and updated at least once every 5 years.
We train every person as soon as practicable after being hired and provide training in respect of any changes to the policies.
We maintain records of the training provided including the dates on which the training was provided and the number of individuals to whom it was provided.
Strategies and Actions:
Customer Service:
Neo-Image Candlelight Ltd/Yummi Candles is committed to providing accessible customer service to people with disabilities. This means that we provide goods, services, and facilities to people with disabilities with the same high quality and timelines as others.
Neo-Image Candlelight Ltd/Yummi Candles will continue our approach in complying with the Customer Service Standard guidelines.
Information and Communications:
Neo-Image Candlelight Ltd/Yummi Candles is committed to making our information and communication accessible to people with disabilities.
Neo-Image Candlelight Ltd/Yummi Candles will continue to maintain and update our information and communication to comply with this commitment.
Employment:
Neo-Image Candlelight Ltd/Yummi Candles is committed to fair and accessible employment practices.
Neo-Image Candlelight Ltd/Yummi Candles will continue to maintain and update our employment standards to comply with this commitment.
Training:
Neo-Image Candlelight Ltd/Yummi Candles is committed to providing training in the requirements of Ontario’s accessibility laws and the Human Rights Code as it applies to people with disabilities.
Neo-ImageCandlelight Ltd/Yummi Candles will continue to maintain and update our training practices to adhere to the AODA and this commitment.
Design of Public Spaces:
Neo-Image Candlelight Ltd/Yummi Candles will meet accessibility laws when building or making major changes to public spaces.
Neo-Image Candlelight Ltd/Yummi Candles will put procedures in place to prevent service disruptions to the accessible parts of our public spaces.
Accessibility Compliance Reports:
Neo-Image Candlelight Ltd/Yummi Candles will continue to submit all required accessibility compliance reports and retain records.
For More Information
For more information on this accessibility plan, please contact:
Mikaela Eyles
Human Resources
905-273-3020
hr@neo-image.com
Our accessibility plan is posted on our website Yummi Candles at www.yummicandles.ca. Standard and accessible formats of this document are free of charge on request from our Human Resources department.
- Feedback
Any person who wishes to provide feedback on the manner in which we provide service to individuals with accessible needs can contact our HR department at. Individuals can expect to receive a response within seven (7) business days.
Feedback may be provided by:
Mail:
Neo-Image Candlelight Ltd
1331 Blundell Rd
Mississauga ON, L4Y 1M6
Canada
Attn: HR Department, Accessibility
Telephone:
1-800-375-8023
Our daily office hours are Monday to Friday 8:30am - 4:00pm EST
Email:
hr@neo-image.com subject “Accessibility”
Our daily office hours are Monday to Friday 8:30am - 4:00pm EST
Please click here to view complete Multi Year Plan in pdf format
